Who should own the ENS handoff when several logistics firms are involved?
How would you make sure advance security information doesn't fall between a supplier, forwarder and carrier?
All questionsShipments
6 replies
- Name the filing party and the data providers for that booking. A simple responsibility note is better than assuming everyone's normal process fits together.
- Give the handoff an acknowledgment step. The sender needs to know whether the recipient accepted the data or still needs a correction.
- The point about acknowledgment is useful, but distinguish receipt from successful filing. Those are two different milestones and both can fail.
- Put the deadline in the local time used by the filing party. Timezone ambiguity is an avoidable problem on something already sensitive to timing.
- Have an escalation contact who can resolve missing commercial data. The forwarder can't answer a product question that only the supplier understands.
- Review the arrangement when the route or provider changes. A handoff that worked on the last shipment may no longer match the new movement.
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