Privacy Policy

We collect information that users, customers, shipment partners, service providers, and third-party systems provide to us or generate through use of Tyllus.

The types of information we may collect include account and business information such as company names, business addresses, user names, job titles, email addresses, phone numbers, account credentials, account settings, billing information, subscription information, and other information related to your Tyllus account.

Users may enter partner and contact information about shippers, freight forwarders, customs brokers, carriers, vendors, suppliers, customers, employees, representatives, and other shipment partners or contacts. This may include names, company names, email addresses, phone numbers, business addresses, roles, shipment responsibilities, and related contact details.

We may collect shipment information such as shipment references, booking information, container numbers, bill of lading information, vessel information, voyage information, departure and arrival information, shipment status, tracking information, milestone information, partner selections, document status, shipment notes, and related operational information.

Tyllus may collect, store, process, read, analyze, and display shipment documents and related files, including commercial invoices, packing lists, bills of lading, entry summaries, ISF-related documents, customs documents, freight invoices, customs broker invoices, carrier documents, partner-submitted documents, and other shipment-related records.

Shipment partners, including shippers, freight forwarders, customs brokers, and other selected parties, may submit shipment information or upload documents through shipment-specific links provided by Tyllus. Information and documents submitted through these links may be associated with the applicable shipment record and made available to the Tyllus customer or user account connected to that shipment.

If Tyllus offers paid plans or subscriptions, we may collect billing details, payment status, subscription plan information, invoice information, payment records, and related billing information. Payment card or payment method information may be processed by third-party payment processors.

We may collect technical, device, and usage information such as IP addresses, browser type, device information, operating system, login information, timestamps, pages viewed, features used, dashboard activity, upload activity, partner link activity, error logs, cookies, analytics data, and other technical or usage information.

We may collect information from emails, support requests, platform messages, feedback, onboarding communications, product inquiries, and other communications with Tyllus.

Shipment documents and related submissions may contain personal information or business contact information, including names, email addresses, phone numbers, business addresses, employee names, broker contacts, shipper contacts, freight forwarder contacts, customs broker contacts, and other shipment-related personal or business details.

Tyllus may collect, store, process, read, analyze, extract, display, transmit, and use this information as needed to provide the platform, operate shipment workflows, collect documents, communicate with selected shipment partners, support AI-assisted features, generate reports, provide customer support, maintain security, process billing, and comply with legal or operational requirements.

Tyllus does not intentionally modify the original content of uploaded shipment documents as part of the normal platform workflow. However, Tyllus may create extracted data, metadata, summaries, previews, copies, reports, alerts, or other outputs based on the documents and information submitted to the platform.

We may collect information from users and customers who create accounts, upload documents, create shipments, select partners, or use the platform; shipment partners who submit information or documents through shipment-specific links; third-party sources such as carriers, shipping lines, terminals, freight forwarders, APIs, tracking providers, payment processors, analytics tools, cloud providers, AI providers, and other service providers; automated systems, cookies, logs, analytics tools, and similar technologies; and emails, support messages, feedback, and other communications with Tyllus.

We may use information collected through Tyllus to provide, operate, maintain, and improve the platform; create and manage accounts; create and manage shipment workflows; send automated shipment emails, document requests, reminders, follow-ups, and partner submission links; collect shipment updates, booking details, container information, and shipment documents; store shipment records and documents; display shipment status and tracking information; provide dashboards, reports, charts, summaries, cost breakdowns, customs-related reports, and analytics; support AI-assisted document processing, data extraction, inconsistency detection, alerts, and shipment-related questions; provide customer support, onboarding, troubleshooting, and account assistance; process billing, subscription management, invoices, and payments; send service-related notices, security alerts, billing notices, account notices, and platform updates; send marketing communications where permitted; monitor security, prevent fraud, detect misuse, and protect the platform; maintain logs, backups, audit records, and platform integrity; comply with legal, regulatory, accounting, tax, security, and compliance obligations; enforce our Terms of Use and protect Tyllus, our users, our service providers, shipment partners, and third parties; and develop, improve, test, and optimize Tyllus features and services.

Tyllus may use artificial intelligence, machine learning, automation tools, document processing tools, and related technology providers to operate and improve the platform.

These tools may process shipment information, partner information, commercial invoices, packing lists, bills of lading, entry summaries, customs documents, freight invoices, emails, messages, attachments, and other information submitted to or generated through Tyllus.

We may use these tools to read documents, extract shipment information, identify possible inconsistencies, generate alerts or notices, support shipment-related questions, organize documents, improve reporting, and assist with other platform features.

Tyllus may use internal systems and/or third-party service providers to provide these AI and automation features. We do not use AI to make final business, legal, customs, brokerage, payment, or shipment decisions on your behalf. You remain responsible for reviewing AI-generated outputs and verifying the accuracy, completeness, and suitability of all information, documents, reports, alerts, and communications.

Tyllus may send automated emails to shippers, freight forwarders, customs brokers, and other parties selected or entered by a Tyllus customer or user. These emails may include shipment-specific links.

These links may allow the recipient to access a shipment-related page without creating a Tyllus account or logging in. Through these links, recipients may provide shipment updates, enter booking or container information, upload documents, respond to document requests, or complete other shipment-related actions for the applicable shipment.

Information and documents submitted through these links may be collected, stored, processed, displayed in the applicable shipment record, and made available to the Tyllus customer or user account associated with that shipment.

Shipment links may be unique and time-limited. Anyone with access to a shipment link may be able to access the shipment-specific submission page until the link expires or is disabled. Customers, users, and recipients are responsible for protecting shipment links from unauthorized access or forwarding.

We may share shipment-related information with shippers, freight forwarders, customs brokers, carriers, vendors, suppliers, customers, representatives, and other parties selected or entered by the Tyllus customer or user for the applicable shipment. This information may include company names, shipment references, booking information, container information, document requests, shipment status requests, submission links, uploaded documents, document status, follow-up messages, and other information reasonably necessary to operate the shipment workflow.

Information in a Tyllus account may be available to users, employees, representatives, contractors, or team members who are added to or authorized to access the account, depending on the features and permissions available in Tyllus.

We may share information with third-party service providers that help us operate, host, store, secure, process, analyze, support, bill, and improve Tyllus. These providers may include cloud hosting providers, database providers, storage providers, backup providers, email service providers, AI and automation providers, analytics providers, payment processors, customer support tools, security providers, and other technology or business service providers.

If you use paid Tyllus services, payment information may be processed by third-party payment processors. These payment processors may handle payment method details, transaction information, billing records, and related payment data according to their own terms and privacy policies.

We may disclose information if we believe it is necessary or appropriate to comply with applicable law, legal process, government requests, regulatory obligations, security requirements, tax or accounting obligations, or to protect the rights, safety, security, property, or operations of Tyllus, our users, our service providers, shipment partners, or third parties.

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, business transition, launch of a dedicated Tyllus operating company, assignment, transfer, or similar transaction.

We may use and share aggregated, anonymized, or de-identified information that does not identify a specific customer, user, shipment, partner, document, or individual.

Tyllus understands that shipment records, commercial invoices, packing lists, bills of lading, entry summaries, customs documents, freight invoices, customs broker invoices, partner information, shipment data, reports, and related business information may contain confidential or commercially sensitive information.

We use this information only as needed to provide, operate, secure, support, and improve Tyllus, including shipment coordination, automated follow-ups, document collection, document processing, AI-assisted features, shipment tracking, reporting, customer support, billing, compliance, security, and related business purposes.

Tyllus may share shipment-related information and documents with shippers, freight forwarders, customs brokers, and other parties selected or entered by the customer or user for the applicable shipment.

We do not sell your shipment documents or confidential business information.

We may use aggregated, anonymized, or de-identified information derived from the use of Tyllus to understand platform usage, improve product performance, enhance document processing, improve AI-assisted features, develop reporting tools, troubleshoot issues, monitor security, analyze trends, and improve our services.

Aggregated, anonymized, or de-identified information does not identify a specific customer, user, shipment, partner, document, or individual. We do not use this information to disclose your confidential shipment documents or confidential business information to other customers.

We may use cookies, pixels, tags, local storage, log files, analytics tools, and similar technologies to operate, protect, improve, and understand the use of Tyllus and our website.

These technologies may help us remember user preferences, maintain secure sessions, understand how users interact with the platform, measure website and product performance, troubleshoot issues, improve features, detect fraud or misuse, and support marketing or analytics activities.

Some of these technologies may be provided by third-party service providers that help us with hosting, analytics, security, product improvement, advertising, or marketing measurement.

You may be able to control cookies through your browser settings or device settings. However, disabling certain cookies or similar technologies may affect the functionality, security, or performance of Tyllus.

If we use advertising or analytics technologies that are considered a “sale,” “share,” or similar activity under applicable privacy law, we will provide notices and choices required by applicable law.

We may use your business contact information to send product updates, feature announcements, newsletters, pricing updates, promotional messages, educational content, event invitations, and other marketing communications related to Tyllus.

You may opt out of marketing emails at any time by using the unsubscribe link included in those emails or by contacting us. Even if you opt out of marketing communications, we may still send you service-related communications, including shipment notices, document requests, account notices, billing notices, security alerts, platform updates, and other communications necessary to provide and operate Tyllus.

We use reputable cloud service providers and technology vendors to host, store, process, back up, and protect information submitted to or generated through Tyllus. These providers may include Google Cloud or other cloud infrastructure providers, hosting providers, database providers, storage providers, backup providers, security providers, and related technology vendors.

Information processed through Tyllus may be stored or processed in the United States and/or other countries where we or our service providers operate. By using Tyllus, you understand that your information may be transferred to, stored in, or processed in countries other than the country where you or your business are located.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, encryption, secure cloud infrastructure, backups, monitoring, and other security measures appropriate for the nature of the information and the Tyllus platform.

However, no system, transmission, storage method, or cloud service can be guaranteed to be completely secure. You are responsible for maintaining the security of your account credentials, devices, users, and internal access controls.

Tyllus limits access to customer accounts, shipment records, documents, partner information, reports, logs, and related data to authorized personnel who need such access for legitimate business, operational, support, security, billing, compliance, or technical purposes.

Authorized Tyllus personnel may access customer information when necessary to provide customer support, troubleshoot technical issues, assist with onboarding, investigate errors, maintain platform security, prevent misuse, respond to urgent operational issues, process billing, comply with legal obligations, or protect Tyllus, our users, our service providers, or third parties.

Tyllus does not permit arbitrary or unnecessary access to customer shipment documents or confidential business information.

Tyllus may collect and maintain activity logs, audit records, metadata, timestamps, access records, upload records, deletion records, update request records, partner link activity, user actions, IP addresses, browser or device information, and other technical or operational records related to use of the platform.

These records may be used for security, troubleshooting, customer support, compliance, fraud prevention, misuse detection, platform integrity, billing, dispute resolution, internal operations, and service improvement.

Tyllus does not guarantee that every action, upload, deletion, access event, partner submission, document change, or user activity will be logged, retained, or available in every circumstance.

Tyllus may retain prior versions, copies, extracted data, metadata, previews, summaries, reports, logs, backup records, or system records related to documents that are uploaded, replaced, updated, removed, or deleted through the platform.

Tyllus may also maintain backups, redundant records, system copies, or recovery processes for security, continuity, disaster recovery, troubleshooting, platform integrity, and operational purposes.

However, Tyllus does not guarantee that complete version history or backups will be available for every document, shipment, user action, partner submission, replacement, deletion, or update. Backups are not guaranteed to restore every document, shipment record, report, prior version, deleted item, user action, partner submission, extracted data, or platform record in every circumstance.

You are responsible for keeping your own copies of shipment documents, invoices, customs records, reports, and other information needed for your business, accounting, customs, compliance, or legal purposes.

We retain information for as long as reasonably necessary to provide Tyllus, operate shipment workflows, maintain records, support customers, process billing, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent fraud or misuse, improve services, and support legitimate business purposes.

After an account is closed, shipment documents and related platform records may be retained in the system for up to 10 years where reasonably necessary for legal, compliance, accounting, security, backup, dispute resolution, business record, or operational purposes, but Tyllus does not guarantee retention, access, or availability after account closure.

You are responsible for downloading and preserving any documents, reports, records, invoices, customs documents, or other information that you need before account closure, suspension, termination, or expiration of access.

If you provide Tyllus with information about another person, company, shipment partner, employee, representative, shipper, freight forwarder, customs broker, carrier, vendor, supplier, customer, or other third party, you are responsible for ensuring that you have the right and authority to provide that information to Tyllus.

You are responsible for providing any required notices, obtaining any required permissions or consents, and ensuring that Tyllus may use the information for the purposes described in this Privacy Policy and our Terms of Use.

Tyllus is not responsible for your failure to obtain proper authorization or comply with privacy, data protection, confidentiality, employment, contractual, or other obligations that apply to your business or your submission of information to Tyllus.

We use reasonable administrative, technical, and organizational safeguards designed to protect information processed through Tyllus. However, no platform, system, network, transmission, cloud service, or storage method can be guaranteed to be completely secure.

If we become aware of a security incident involving information processed through Tyllus that requires notice under applicable law, we will notify affected customers or users as required by applicable law.

Not every technical issue, outage, failed login attempt, suspicious activity, bug, delayed communication, or system error is a security breach or requires notice. We may investigate, contain, remediate, monitor, and document security-related events as appropriate based on the nature of the issue.

We may transfer information in connection with a reorganization, business transition, financing, merger, acquisition, sale of assets, launch of a dedicated Tyllus operating company, assignment, or similar transaction.

This may include transferring customer accounts, shipment records, documents, subscriptions, billing arrangements, service rights, data processing rights, and related operational records to an affiliate, successor, newly formed entity, acquirer, or other entity.

If such a transfer occurs, we may update this Privacy Policy, our Terms of Use, invoices, account notices, or other service documentation to reflect the new service provider.

Tyllus is a business platform and is not intended for children or for personal, household, or consumer use.

We do not knowingly collect personal information from children. If you believe that a child has provided information to Tyllus, please contact us.

Depending on your location and applicable law, you may have certain rights regarding personal information, such as the right to access, correct, delete, restrict, or object to certain processing of personal information.

Because Tyllus is primarily a business platform used by companies, many records in Tyllus are business records, shipment records, or customer-controlled documents. If you are a shipment partner, employee, representative, or other third party whose information was provided to Tyllus by a customer or user, we may refer your request to the applicable customer or account owner where appropriate.

To make a privacy-related request, contact us using the contact information below. We may need to verify your identity, authority, account relationship, or connection to the applicable shipment before responding.

Tyllus may process information in the United States and other countries where we or our service providers operate.

If you access Tyllus from outside the United States, you understand that your information may be transferred to, stored in, or processed in countries that may have data protection laws different from those in your location.

By using Tyllus or submitting information to Tyllus, you acknowledge these transfers and processing activities.

We may update this Privacy Policy from time to time to reflect changes in Tyllus, our data practices, service providers, legal requirements, security practices, or business operations.

If we make changes, we may notify you by posting the updated Privacy Policy on our website or within the platform, sending an email, displaying an in-platform notice, posting a dashboard alert, or using another reasonable method.

The updated Privacy Policy will become effective when posted or on the effective date stated in the updated Privacy Policy. Your continued use of Tyllus after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.

If you have questions about Tyllus, this Privacy Policy, our Terms of Use, or your account, you may contact us at team@tyllus.com.

We may update our contact information from time to time by posting updated contact details on our website or within the Tyllus platform.