What would you do if the empty return depot changes mid-delivery?
How would you handle a new empty-return instruction that arrives after the truck has already collected the container?
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3 replies
- Get the revised instruction in writing and make sure dispatch sees it before the empty trip starts. I'd also ask the carrier to confirm that the nominated depot is accepting that equipment type.
- Price the extra movement while keeping a record of the original instruction. If there is a cost dispute later, the timeline and the additional distance are much stronger than a vague complaint.
- Ask how detention will be treated if the change makes a timely return impractical. Keep appointment attempts and depot responses, and don't assume a charge is waived until someone confirms it.
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