How do you challenge a surcharge without starting a fight?
What's a useful first message when a carrier invoice contains a charge you can't match to the quote?
All questionsLogistics
3 replies
- Keep it factual: shipment reference, invoice line, quoted scope and the specific explanation you're requesting. It's much easier to help with that than with 'this charge is ridiculous'.
- Ask for the applicable notice, effective date and calculation basis. The charge may be valid, but you still need to understand why it applies to this booking.
- Separate the undisputed amount from the question and follow the agreed billing process. Don't assume that asking for clarification automatically suspends every payment or release obligation.
Write a reply
Loading…