What should a clean proof-of-delivery record include?
How much detail would you want when a container is received but there may be a shortage or visible damage?
All questionsShipments
6 replies
- The shipment and container identifiers, receipt time, receiver and any visible exceptions should be easy to connect. A signature with no context is difficult to use later.
- Take clear photos of relevant damage and packaging before it is disturbed, following the site's safety rules. Keep the files linked to the receipt record.
- Separate the seal observation from the count result. An intact seal doesn't establish that every expected item was loaded.
- If the count is incomplete, say so. Signing an unqualified quantity confirmation and correcting it later can complicate the conversation.
- Follow the carrier, insurer and commercial notice requirements promptly. A good internal record doesn't replace any required claim notification.
- Make the exceptions readable to purchasing and finance too. They need to know whether the delivery can be closed or whether a supplier or transport issue remains.
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