What would you check before disputing a demurrage invoice?
How would you separate a genuine billing problem from a charge that came from an internal delay?
All questionsLogistics
5 replies
- Rebuild the timeline first: availability, holds, release, appointment attempts and collection. It is much easier to discuss the invoice once the dates are clear.
- Compare the billed period and rate with the applicable agreement. A charge can have the right dates but the wrong tariff, or the other way around.
- Be honest about delays your own team caused. A focused challenge to the unsupported portion is more credible than blaming the terminal for everything.
- Ask for missing billing detail early and follow the stated dispute process. Don't assume a general customer-service email pauses any deadline.
- Keep legal applicability separate from operational frustration. The FMC material is useful for US-related questions, but it isn't a universal rule for every port worldwide.
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