How would you explain a duty increase to a customer without guessing?
What's a useful response when the customer asks why this shipment's customs bill is higher than the last one?
All questionsTariffs
3 replies
- Compare the entry lines before reaching for a policy headline. Product mix, value, origin and classification may explain part of the difference.
- I'd separate government charges from broker or carrier fees. Customers often receive one invoice and reasonably assume every line is a tariff.
- Show the relevant notice or assessment and say which part still needs confirmation. A clear partial answer beats a confident explanation that later needs undoing.
Write a reply
Loading…