Exceptions and reporting
Exception management and import reporting
Tyllus finds import exceptions for importers and their import teams: delayed shipments, missing documents, partners who go quiet, conflicting document values, customs readiness gaps, missing invoices and high duty. Each one appears with the action to take. The Reports page adds spend, volume, partner and trade-lane analysis, with CSV export.
Updated: October 3, 2026
What does the Tyllus dashboard show first?
The dashboard opens on four focus cards and a Needs your attention panel, so the team starts the day with the shipments that need a person.
- In transit: shipments currently on the water.
- Arriving soon: shipments close to their ETA.
- Needs attention: shipments with an open exception.
- Documents pending: shipments still waiting for documents.
- Needs your attention panel: shipments that need action and documents that still need review, each one a click away.
- Recent activity: the latest changes across your shipments.
Which exceptions does Tyllus flag, and what can you do about each?
Each exception appears where the work happens, on the dashboard, in the shipment filters or on the shipment record, with the action right next to it.
| Exception | How Tyllus surfaces it | What you can do |
|---|---|---|
| A partner has not answered a step request | Reminder rounds, then a warning email to you; the step waits for your decision | Complete now with the details yourself, or Request now to ask again |
| A step is overdue | A manual-action prompt on the shipment's step card | Fill in the step yourself or send the request again |
| The ETA has passed without a confirmed arrival | Delayed flag and the Delayed filter | Read the forwarder's delay reason, refresh the ETA or confirm arrival yourself |
| A required document is missing | Documents pending card, Missing documents filter, and the automatic check 5 days before the ETA | Upload it, or request it from the partner or any email address |
| Document values disagree | Needs review, with the alternatives side by side, across 23 shipment fields and five sources | Pick the right value; values that agree are already Accepted |
| A customs readiness gap | Readiness per container on the Customs page, plus cards for document gaps and shipments awaiting clearance | Upload, send or request the missing document |
| An invoice is not on file | Missing invoice alert on the Reports page and invoice coverage on the Costs page | Request or upload the forwarder or broker invoice |
| Duty well above your average | High duty alert on the Reports page and the highest-duty shipment on the Customs page | Open the entry and check its duty lines from the 7501 or pedimento |
What happens when a supplier, forwarder or broker goes quiet?
Tyllus keeps asking for you. Each workflow step sends follow-up rounds to the partner; if they stay silent, Tyllus emails you a warning and the step waits for your decision.
From the step card you can Complete now with the details yourself, or Request now to send the request again. A Not ready yet answer is asked again the next day, and a partner with an expired link can ask for a fresh one.
What does the Reports page measure?
The Reports page turns the documents and invoices Tyllus has read into spend, volume and partner analysis for finance and management.
- KPIs for total spend, goods, freight, duty and fees, containers and entries.
- A daily spend trend across your shipments.
- Container volume by month, by shipment, port of loading or port of discharge.
- Partner analysis and trade-lane analysis.
- A cost breakdown and the top-5 suppliers by spend.
- An invoice table with Missing invoice and High duty alerts.
- Estimated savings opportunities to review.
- CSV export of the report data.
Can you ask questions about your shipments in plain language?
Yes. Ask Tyllus AI answers plain-language questions about shipments, costs, customs, documents and tracking, and can look across up to 1,000 shipments to answer.
It reads and summarizes your workspace data. It never changes data on its own.
See your exceptions and reports in one place
Create an account, add shipments or import your spreadsheet, and let the dashboard show what needs your team today.